At Mavis Explores, we are committed to providing you with high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please read our Return and Refund Policy carefully to understand your rights and options.
1. Returns
Eligibility for Return:
To be eligible for a return, the product must be in unused, original condition with all packaging intact.
You must initiate the return request within 7 days of receiving the product.
Returns will not be accepted for any products that have been opened, used, or damaged by the customer.
Return Process:
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Upon approval, we will provide you with the necessary instructions to return the product.
You will be responsible for return shipping costs unless the product is defective or incorrect.
2. Refunds
Refund Eligibility:
Refunds are only issued if the product is returned in its original, unused condition within the specified return period.
Note: As we offer cash on delivery as the only payment method, refunds will be processed via the same cash method when the product is returned and inspected.
Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your refund request. If the return is approved, your refund will be processed within 5–10 business days.
Refunds will be provided in the form of cash on delivery (if applicable) based on the original transaction.
3. Non-Refundable and Non-Returnable Items
Products that are used or damaged by the customer.
Any products that are final sale or marked as non-returnable at the time of purchase.
4. Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item and place a new order for the item you would like.
5. Damaged or Defective Items
If you receive a product that is defective or damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product.
In such cases, we will cover the cost of return shipping, and a full refund or replacement will be issued as per your preference.
6. Contact Us
If you have any questions regarding our Return and Refund Policy or need assistance with a return or refund request, please reach out to us at: Email: [email protected]