At Mavis Explores, we strive to deliver your orders promptly and efficiently. Below is an overview of our shipping policy. Please read this carefully to understand how we handle shipping for your orders.
1. Shipping Method and Time
Shipping Options: We offer standard shipping for all orders. Delivery times may vary depending on your location, but typically, orders are delivered within 7-14 business days after the order is processed.
Processing Time: Orders are processed within 1-3 business days from the time the order is placed. Please note that processing time does not include weekends or holidays.
2. Shipping Charges
Shipping Costs: Shipping is free for all orders placed through our website. There are no additional shipping fees or hidden costs at checkout.
3. Delivery Locations
Worldwide Shipping: Mavis Explores ships to a wide range of locations worldwide. We are committed to ensuring that your order reaches you, no matter where you are located.
Address Accuracy: Please ensure that your shipping address is correct and complete at the time of checkout to avoid delays or issues with delivery.
4. Cash on Delivery (COD)
As we only offer cash on delivery (COD) as a payment method, you will pay the total amount of your order in cash when it arrives at your address. Please make sure someone is available to pay upon delivery.
5. Order Tracking
Tracking Information: Once your order has been shipped, you will receive an email notification with tracking information, if available. You can use this to monitor your package’s status and estimated delivery time.
6. Delays and Issues
Delivery Delays: While we aim to fulfill orders within the specified delivery times, unforeseen delays may occur due to factors such as weather conditions, customs processing, or high demand. We will keep you informed of any major delays.
Lost or Damaged Packages: In case of a lost or damaged package, please contact us immediately at [email protected]. We will assist you in resolving the issue and ensuring that you receive the correct product or a refund if necessary.
7. Refused or Unclaimed Shipments
If your shipment is refused or unclaimed upon delivery, the order will be returned to us, and you will be responsible for any additional shipping charges or restocking fees. If you do not wish to receive the product, we will issue a refund for the returned item, subject to the condition of the product.
8. Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don’t hesitate to contact us at: Email: [email protected]